Your doctor or the practice nurse will attempt to contact you immediately via the contact details supplied.

If our attempts at contact are unsuccessful, a letter will be forwarded to your address to contact us urgently for an appointment.

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Non-Urgent Results

Our nurse will contact you via phone to advise that you need to make a non-urgent appointment to see your doctor.

 

If our attempts to contact you are unsuccessful, a letter will be forwarded to your address to contact us for a non-urgent appointment.

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Please note: if your results are normal we will not contact you.

You are welcome to phone us to check if your results have been returned to us, but you will have to make an appointment to discuss these results.

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At no time are results provided to you over the phone due to confidentiality laws.

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Recalls and Reminders

Patients are contacted for recalls and reminders.

If our attempts at contact are unsuccessful a letter will be forwarded to your address to contact us for an appointment.

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Confidential information is not included in these letters. All personal information is stored on a program specific, encrypted computer data base.

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Email

Electronic Communication is available via email. Please note that email is not monitored 24/7.

Strictly no clinical information or results, or clinical advice will be given over email.

All personal emails are stored on a program specific encrypted computer database system.

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Continuous Education 

The practice is committed to supporting the doctors, nurses and administration staff to participate in on-going education.

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Telephone Calls

Doctors do not provide telephone consultations. You can contact the surgery and leave a message for your doctor and they may return your call or ask you to come in for an appointment. If in an emergency situation only, please contact the surgery and inform the reception staff who will seek advice.

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After Hours

For after-hours emergency medical attention, please attend the nearest Hospital Emergency Department: Joondalup Health Campus, Shenton Avenue, Joondalup WA 6027

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Or alternatively, contact:

Health Direct on 1800 022 222 to access medical advice over the phone from a registered nurse.

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Patient Feedback / Complaints

Your feedback is important to us and Patient Feedback forms are available at reception - good or bad!
 Alternatively, forward your compliments, concerns, comments or complaint to info@jupiterhealthtworocks.com.au


 

If for any reason you are not satisfied with the service you have received and do not wish to discuss this with us, the following information is for the state health complaint agency:

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The Health and Disability Services Complaints Office (HaDSCO)

GPO Box B61

Perth WA 6838

Phone: (08) 9323 0600

Fax: (08) 9221 3675

Country Free Call: 1800 813 583

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